Last updated: May 7, 20264 min read
Free Shipping
We deliver across India. Shipping is free on every order above ₹1,000. Orders below that ship at a flat ₹49 per order — the fee shown at checkout is the only one you pay, with no hidden surcharges.
K Plus members get free shipping on every order, regardless of cart value. See the K Plus benefits for the full list.
Estimated delivery times depend on your pincode. Enter yours in the “Check Delivery” box on any product page to see the exact window — from 1–3 days in Chennai metro up to 10–15 days for the islands.
Easy Returns
You have 7 days from delivery to raise a return if your item arrives damaged, defective, or wrong. We'll arrange a pickup from your registered address and refund you to the original payment method once the item is back with us.
- Items must be unused, in their original packaging, with all seals intact.
- Skincare and personal-care products that have been opened cannot be returned for hygiene reasons unless they were damaged or defective on arrival.
- To start a return, head to My Account → Orders and pick the order, or email info@madenkorea.com.
- To cancel an order before it ships (different from a return), see the Cancellation Policy.
Secure Payment
All payments on MadenKorea are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. Your card, UPI, netbanking, and wallet details are encrypted in transit and never touch our servers.
256-bit TLS encryption
Every payment request is encrypted end-to-end.
Cards, UPI, Netbanking, Wallets
Pay with what works for you.
No card details stored
We never see or save your payment credentials.
Authentic Products
Every product on MadenKorea is sourced directly from the brand or its authorised distributor in Korea. We do not stock from grey-market resellers, and we do not re-pack products before they reach you.
- Original Korean packaging and barcodes on every unit.
- Manufacturing and expiry dates are checked at intake; near-expiry stock is never shipped.
- If you ever suspect a product isn't authentic, email us at info@madenkorea.com and we'll investigate and replace or refund — no questions asked.
MadenKorea Authenticity Guarantee
If a product purchased from MadenKorea is found to be counterfeit, tampered with, or expired on arrival, we commit to the following remedy at our cost, regardless of the standard 7-day return window:
- Full refund of the price paid, processed to your original payment method per our Refund Policy.
- Return shipping reimbursed — we'll arrange a courier pickup or refund the courier charges if you ship it yourself.
- Replacement at our cost if you'd prefer a genuine unit instead of a refund, subject to stock availability per our Replacement Policy.
- We may request photos of the product, the packaging, the barcodes, and the invoice to verify the claim. We cooperate fully with brand/distributor investigations where applicable.
How to file a claim. Email info@madenkorea.com with your order number and supporting photos. We acknowledge within 48 hours and resolve within 14 business days.
If unresolved, escalate to our Grievance Officer Manoj Prabhu at operations@madenkorea.com. The Grievance Officer is the named arbiter for authenticity disputes and will issue a written decision within one month.
Still have questions?
Our team typically responds within 24 hours during business hours. Reach us via the contact form or just email us.