Replacement Policy

You can ask for a replacement instead of a refund whenever an item arrives in any of these states:

• Damaged — physical damage during transit, broken seal, leakage, or a cracked container.
• Defective — the product itself is faulty (broken pump, expired stock, manufacturing defect).
• Wrong item — you received something different from what you ordered.

You must raise the request within 7 days of delivery, matching the return window in the Shipping & Returns policy.

We don't support “change of mind” replacements (wrong shade you ordered, didn't like the texture, etc.) on opened cosmetics — for hygiene reasons. Unopened, sealed items can be returned for refund per the Shipping & Returns policy.

1. Email info@madenkorea.com within 7 days of delivery. Subject line: “Replacement request for order #XXXXX”.
2. Include 2–4 photos clearly showing the damage / defect / wrong item. For damaged packaging, photos of the outer carton help us file a claim with the courier.
3. Tell us whether you'd prefer a replacement or a refund. We default to whatever you ask for.
4. We'll respond within one business day with a return pickup arrangement (if needed) and confirmation of the replacement order. The original item must be returned in the condition received.

You can also raise the request through My Account → Orders if you ordered while signed in. WhatsApp works too — tap the floating icon at the bottom-right of any page.

• Pickup of original item: 2–4 business days after we confirm the replacement.
• Replacement dispatched: typically within 2 business days of us receiving the original back.
• Replacement delivery: per the standard delivery window for your pincode (visible from the “Check Delivery” box on the product page).

Total turnaround end-to-end is usually 7–14 business days. For urgent cases (e.g. you bought it for a specific date) tell us in the email and we'll prioritise.

Sometimes we've sold the last of a product just before your replacement is approved. In that case we'll offer you two options:

• Wait for re-stock — we'll hold the replacement and ship it as soon as fresh inventory arrives. We'll give you an honest ETA.
• Take a refund instead — we issue a full refund per the Refund Policy. No charge, no hassle.

If a discontinued product can't be replaced ever, you automatically get a refund — we don't leave you hanging.