Refund Policy

You're entitled to a refund in any of these cases:

• You cancel before dispatch. Full refund, including the shipping fee. See the Cancellation Policy for the exact rules.
• You refuse a delivery at the door. Once the courier returns the package to us we issue a full refund.
• The product is damaged, defective, or wrong on arrival. Raise a return request within 7 days of delivery per the Shipping & Returns page. We'll either send a replacement or refund — whichever you prefer.
• We cancel your order on our end due to stockout, pricing error, fraud check, undeliverable pincode, or other reasons listed in the Cancellation Policy. Full refund, automatic.
• A payment was charged but no order was created. Rare, but if it happens email us with the transaction reference and we'll refund within 5–7 business days.

Refunds always go back to the original payment method — card, UPI, netbanking, or wallet — through our payment partner Razorpay. We don't offer store credit as an alternative.

For Cash on Delivery (COD) orders, since nothing was paid up front there is usually nothing to refund. The only exception is when a COD package is refused at the door and the courier returns it to us — in that case no money has been collected, so no refund is needed; the order is simply cancelled.

If a return was paid for via COD (i.e. we're refunding for damaged or wrong items received under COD), we'll issue the refund by bank transfer to the account details you provide when you raise the return.

These are the typical times for the refund to land in your account once we've confirmed it. Detailed table by payment method is on the Cancellation Policy page so we maintain a single source of truth.

• UPI / Wallets: 1–2 business days
• Debit / Credit card: 5–7 business days
• Netbanking: 5–7 business days
• COD (refunded by bank transfer for return cases): 5–7 business days after the package returns to us

We email you the moment a refund is initiated. If it hasn't shown up 10 business days after that email, write to info@madenkorea.com with your order number and we'll trace it with Razorpay.

• Opened skincare or personal-care products, for hygiene reasons — unless they arrived damaged, defective, or wrong.
• Items returned beyond the 7-day return window from delivery.
• Products that show signs of misuse or aren't in their original packaging.
• Shipping fees are non-refundable on returns initiated by the customer for reasons other than damage / defect / wrong item. Shipping fees are refunded for pre-dispatch cancellations and for our own cancellations — see the Cancellation Policy.
• K Plus membership fees follow a separate policy — see the K Plus terms.

If you used a discount code, referral link, or influencer promo, the refund is calculated on the actual amount you paid after the discount, not the pre-discount price.

For partial returns / cancellations on multi-item orders where a cart-level discount was applied, the discount is allocated proportionally across the items so the refund matches the value of the items you're returning.

Every paid order generates a GST-compliant invoice that you can download from My Account → Orders. When we refund, we issue a corresponding credit note adjusting the GST paid on that order.

Our GSTIN: 33AAFCG8709CIZU

If your refund is the wrong amount, sent to the wrong account, or hasn't arrived 10 business days after our refund-initiated email, write to info@madenkorea.com with your order number, the original payment reference, and a screenshot of the bank/wallet entry (or absence). We'll trace it with Razorpay and resolve within 7 business days.

Unresolved complaints can be escalated to our Grievance Officer — the contact details are on the Contact page and the Privacy Policy.